Refund policy

 

Returns & Refunds at ThriveHaven

We want you to love your skincare. If something isn't right, here's how we'll make it right.

Unopened products: You can return any unopened, unused product in its original packaging within 30 days of delivery for a full refund.

Opened products: For hygiene and safety reasons, we can't accept returns of opened or used skincare and makeup. If a product causes a reaction, email us within 14 days of delivery with a photo of the product, and we'll work with you on a refund or store credit.

Damaged or wrong items: If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund at no cost to you, including shipping.

How to start a return: Email partheniaharding@gmail.com with your order number and the item you'd like to return. We'll reply within 2 business days with return instructions. Please don't send items back until we've confirmed your return.

Return shipping: Unless the item arrived damaged or incorrect, return shipping is your responsibility. Original shipping charges aren't refundable.

Refund timing: Once we receive and inspect your return, we'll email you a confirmation. Approved refunds go back to your original payment method within 5–10 business days.

Final sale: Items marked as final sale, gift cards, and sample sizes can't be returned.

Questions? Reach us at partheniaharding@gmail.com or (405) 230-7039.